Terms & Conditions
“The client(s)” shall be those persons defined in the booking form. In the following terms & conditions “the photographer” shall mean Joanne Thibodeau trading as Joanne Photography. It is mutually agreed that the following terms of agreement form an integral part of this contract and cannot be varied in any way by the client(s) unless such conditions are expressly agreed by the photographer in writing.
By booking with the photographer you agree to the below Terms and Conditions.
All copyright of photographic images belongs to the photographer.
The client(s) hereby allow(s) the photographer to display any photographic images covered by this contract and to generally promote the business in advertising, brochures, magazine articles, calendars, websites, photo competitions, sample albums etc.
Use of your images on the web
When uploading your images on the web (Social Media) you will be required to only use the small resolution digital image with logo. You are not allowed to remove the logo or edit the images (changing colours, or removing part of the image). High resolution images (JPEG) without logo are for print only use.
You cannot enter any of your images in competition (online or otherwise).
Prints – When purchasing prints, you cannot scan the print into another print or a digital image. You can purchase the digital images separately.
If you choose, at your own discretion, to ride your horse without a riding hat, you do so entirely at your own risk. The photographer accepts no responsibility for injury or damage caused to horse, rider, property or any individual before, during or after the photo shoot.
Portrait session – General
It is your responsibility to tell the photographer if you feel that the location or situation put your pet or family member in danger. If your dog needs to stay on the lead or cannot do certain things (for medical or other reasons) you need to inform the photographer. If your animal is aggressive you also are required to mention it to the photographer to keep everybody safe.
The photographer has the right to stop the session if they are concerned about the dog’s welfare, safety or behaviour during the session (no refunds provided).
Your session will take place at our studio in Stockport, and will typically last an hour.
DOG PORTRAIT SESSION: We ask you to book a time when your female dog is not in season, otherwise there will be a £30 cleaning fee.
Payment for portrait session and products
Pet portrait session: Full payment is required at the time of booking, the appointment can be changed up to 5 days before the portrait session. Booking fees are nontransferable and nonrefundable.
No show: If for any reason after receiving your confirmation, you fail to attend your pet portrait appointment (or do not give notice), you will lose your full booking fees. You are entitled to a maximum of one appointment change (up to 6 days before the session) after which you will lose your booking fees.
Products: Products are payable during your ordering session (Card / Cash / Payment plan). Please note your products will be ordered once the payment has cleared. Once an order has been placed during your ordering session it cannot be cancelled, amended or refunded. Products will be ready to pick up at my studio within a reasonable timescale (up to 6 weeks from order date) once received from the supplier. You are not entitled to a refund of the portrait session if you do not wish to purchase any images.
Retainer fees (for special projects/competitions): Retainer fees are used as credit to purchase your products or refunded (if requested) after the ordering session if no images are purchased. You need to attend both the Pet portrait session and the ordering session to be entitled to a refund. To receive any competition prize such as a print of a frame, you need to attend both the pet portrait session and the ordering session. In case of no show (or less than 2 weeks cancellation notice) at the pet portrait session or the ordering appointment , the retainer fee will not be refunded.
Postponement Due To Adverse Weather
If the appointment has to be cancelled by Joanne Photography due to adverse weather conditions a new, mutually agreed appointment will be made with no additional charge.
Photo shoot travelling distance
Our fees include travelling expenses up to 40 miles from the SK7 4EJ postcode. Locations further away are charged at 40 pence per mile after the first 40 miles.
Joanne Photography may require accommodation where the photography location is at a distance of 90 miles or greater from the SK7 4EJ postcode.The cost of accommodation and expenses shall be covered by the client.
When the client purchase digital files the client is responsible to keep them safe and to make duplicates. Any request for additional digital image duplicates from the photographer will incur additional charges. Digital files are provided as JPEG only, edited in my style.
All my other sessions include an ordering session at my studio in Stockport. Products are purchased during the ordering session. You have to make sure all the decision makers are present. All sales are final.
If you have young children if would be best to have someone to look after them as the session can last up to 60 minutes. The ordering appointment can be changed (one time only) up to 3 days before the planned date. For clients that give less than a 3 day notice or reschedule more than one time, we only charge £25 if you cancel or rearrange outside of our 3 day cancellation policy. Those charges are always redeemable on product so don’t worry if you do have to rearrange last minute.
The final decision over your products/images is made during the ordering session as well as payment. A payment plan can be agreed (20% deposit).
During the ordering session you will view the best images from your session (images that do not meet my quality control will be discarded). The number of images provided for viewing will be at the photographer’s discretion.
Cameras of any kind are not permitted at our shoot.
Joanne Photography will keep your images on file for at six months after which your images may be deleted.
If Joanne Photography has to cancel the appointment for reasons beyond their control (death, injury, sickness, etc.), their liability shall be limited to a full refund of all monies paid.